Microsoft Dynamics CRM- Services Module

Learning About Merging Cases in Dynamics CRM 2016


Let’s talk about the what goes behind the scene when you merge two or more cases together. This post particularly focuses on what happens to associated data with a case like activities, attachments, child cases etc. First of all you can merge following entities only Accounts Cases Leads Contacts let’s look at what will be… Continue reading Learning About Merging Cases in Dynamics CRM 2016